Write down your own rules first
List the services, sessions, groups and admission checks your business uses. Your operating rules determine capacity; this checklist does not prescribe staffing ratios or safety policies.
Test the last available place
Ask the vendor to create a fictional day with one place remaining. Submit two requests and check whether they are queued, blocked or marked for staff approval. Review what each customer would be told.
Change the shape of the day
Try a half-day becoming a full day, a cancellation, a pet switching groups and an unexpected pickup change. Watch the attendance and capacity totals after each step.
Follow a package credit
Trace when a package visit is deducted and whether a cancelled or corrected visit restores it. Ask who can make corrections and how they are recorded.
Keep the next action visible
Staff should be able to distinguish a request, a waitlist place and a confirmed visit. Test the customer communication for each state, including failure or manual review.
Official sources
Vendor-stated information. Confirm current Canadian plan and feature availability.