Currency and payment availability
Request the billing currency, commitment and complete cost basis. If you plan to process card payments, verify Canadian merchant eligibility and the supported transaction flow, not just the presence of a payment logo.
Language through the whole journey
Try the customer booking page, confirmations, staff workspace and support process in the language you need. A translated homepage does not establish French coverage throughout a product.
Time zones and changing clocks
Set the business’s actual time zone and test a recurring booking near a clock change where applicable. Confirm that the customer-facing message agrees with the staff calendar. Multi-location businesses should test each location separately.
Data handling and access
Ask where data is stored and processed, which providers receive it, how staff permissions work, and how to export or delete records. Canadian ownership, Canadian availability and Canadian hosting are different facts. Obtain current written answers and advice appropriate to your business rather than relying on an unverified compliance badge.
Support, exit and a small trial
Confirm support hours and language, onboarding scope, cancellation terms and export formats. Test with fictional records first. Do not upload a real customer database just to see whether a product feels usable.